Connecting an Email Channel

An email channel lets you receive customer requests from email in Swarmica and reply to them from tickets.

How do I connect an email channel?

For most use cases, we recommend connecting email via IMAP. It is the default and easiest option to configure: Swarmica retrieves new messages directly from your mailbox.

1. Go to Settings > Channels > Email , click Create button in right-upper conner and choose IMAP
2. Fill in the credentials to chosen mailbox

1. Make sure "Enabled" checkbox is On and click Save

   

The only consideration with IMAP is that an email usually appears in Swarmica within 1–2 minutes after it arrives in the mailbox.

Connecting email via IMAP

Choose the guide for your email provider:

• Connecting Gmail Email
• Connecting Yahoo! Mail

When to choose SMTP transfer

If a 1–2 minute delay is not acceptable, use SMTP transfer. This option delivers email to Swarmica without delay, but requires a more complex setup. It is also suitable for complex corporate email environments, including Microsoft Exchange-based deployments.

For step-by-step instructions, see How to Configure an SMTP Email Channel in Swarmica.

How do I configure email in Swarmica?

Choose the connection method that fits your needs: IMAP for a simple standard setup, or SMTP transfer when immediate delivery or a complex corporate infrastructure is required.