On the personal analytics page, you can see your personal statistics and achievements. If you are an administrator or manager, you will be able to see such reports for each employee.

To go to the personal analytics page, click the "Analytics" icon in the left menu. If you are an administrator or manager, after clicking, additionally select the employee you are interested in from the list at the bottom of the page.

This is what the personal analytics page looks like:

Before you start analyzing the reports shown here, we recommend reading the analytics settings article. With settings, you can set the period and scope of reporting.

The personal analytics page consists of several blocks. Below we will talk about them in more detail.

Basic Data

In the upper left block, the employee's name, avatar, status, KCS role, account creation date and time, onboarding completion date and time, time to reach full capacity (from the account creation date to the moment of reaching), and personal achievements are indicated.

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Additional Metrics for Articles

Below the current metrics for articles, there are mini-charts with additional metrics for the employee for the reporting period. The period and scale are shown in accordance with the analytics settings.

Hovering over a bar in such a chart shows the number of articles in the selected segment:

Articles created - the number of articles created by the employee in each segment of the reporting period.

Articles marked for correction - the number of corrections marks set by the employee in each segment of the reporting period.

Articles cited - the number of articles linked by the employee to tickets in each segment of the reporting period.

Articles published - the number of articles that the employee assigned the "Published" status in each segment of the reporting period.