Root Cause Analysis (RCA)

Root Cause Analysis, or RCA, helps explain why a specific incident occurred, document the investigation results, and provide a clear explanation to everyone involved.

In Swarmica, an RCA is created as a separate document linked to an incident or ticket. You can prepare it manually or generate a draft with AI using a template.

What you can do with an RCA document

• generate a draft with AI and then review and approve it;
• use different templates for different scenarios;
• separate customer-facing and internal information;
• export the document to PDF or Markdown.

RCA and knowledge base articles

RCA explains why a specific incident occurred, while a KCS article stores a solution that can be reused for similar requests. An RCA is created after the causes are established; a KCS article can be started as soon as symptoms and a possible solution are identified.

How to enable RCA

Activate the rca feature flag. General rules are described in Feature flags (features) in Swarmica.

The feature is available if the corresponding license is active.