#381: Managing service quality criteria

In the process of checking the quality of service, inspectors evaluate the responses of employees in various requests according to predefined criteria. Criteria are divided into categories. This is how the criteria and categories look on the service quality check page:

By clicking on a criterion, you can see its description:

Criteria and categories can be set in the settings in the 'Quality Criteria' section:

To add a new category, go to the 'QA Categories' tab, enter the category name, and click 'Add' to the right of it. If there are already categories, the field for adding a new category will be at the bottom of the category list.

Existing category names can be edited, and unnecessary categories can be deleted. To edit the category name, make the necessary changes, and then click at the end of the category line. To cancel changes, click

To delete a category, click at the end of the line.

To add a new criterion, click in the upper right corner of the page.

The criterion addition window will open.

Enter the name and description of the criterion. The description of the criterion will be visible on the service quality check page and on the verification results page by clicking on the criterion name:

Weight is the index of the criterion's significance. The service quality index in percentag