#388: Time Tracking for Ticket Work

To enable the option, contact the Swarmica support team.

On the ticket page, you can enable an option that will help you keep track of the net time spent on the ticket.

General principle of working with labor costs is as follows. At the beginning of working on the ticket, the person in charge specifies the estimated time required. Then everyone involved in working on the ticket adds their labor costs step by step. In the 'Labor costs' block, the estimate (forecast) and the total amount of time spent are visible.

Estimate is the expected number of days, hours, and minutes that are projected to be spent on working on the ticket.

Labor costs are the actual time spent.

To add or change the estimate of time required, click on the pencil in the right part of the 'Estimate' row. The estimate is added in the DD HH:MM format.

To save changes, click . To cancel changes, click .

To add a stage (part of the work on the ticket), click on the clock icon in the upper right corner of the block. The labor cost addition window will open:

Labor costs are added in the DD HH:MM format.

The 'Date' field specifies the start date of the work.

Comment is the description of the work itself.

Stage descriptions (comments) are available by clicking on the icon to the right of the labor costs. The labor cost log window opens:

The labor cost log is presented in the form of a table with the following columns:

User is the employee who worked on the designated stage.

Date is the start date of work on the stage.

Labor costs are the amount of time spent working.

Comment is the essence of the work performed.

Delete is the button for deleting a stage of work if it was added by mistake.