Question

What is the difference between the 'Offline' status and 'Ending chat'?

Answer

Offline is a permanent status where chats are not assigned to the agent. To change the status to Online, it must be set manually.

Ending chat is a temporary status for 10 minutes, which is set automatically by the system after ending a chat. This is done so that the agent can fill out a ticket, write to the client, create an article, etc.
After 10 minutes, the status will automatically change to Online so that the agent can continue working in chats.