Symptoms

How to make it so that you cannot change the status of a ticket or respond to it until all required fields are filled out?

Solution

To do this, you need to create an additional attribute that is required to be filled out in the ticket:

1. Go to Settings > Custom Fields > Create > Select the required field type from the list:
   
2. Fill in Name and Visibility scope.
3. Select Applicable to > Ticket.
4. In the появившемся field Required for select Ticket > Save: