Symptoms

For the past week, many tickets have been created, but they are not visible in the statistics

Solution

To recalculate the statistics:

1. Place the tickets in the appropriate groups

2. Go to the Analytics section and at the bottom of the screen, click Recalculate Metrics, specify the interval back that needs to be recalculated.

   

Cause

For tickets to be taken into account in the statistics, several conditions must be met:

1. Tickets must belong to some group. It is recommended to do this through the rule mechanism Auto-Assignment
2. The group must not be excluded from metric counting