Symptoms

When you open the reply form, the signature is present, but if you insert a template using the Insert button, the signature is replaced with the template text.

Solution

There are several options to solve this. You can use any convenient option.

Option 1: copy the template

1. Copy the template:

   

2. Add the copied template to the reply.

Option 2: keyboard shortcuts

1. In the reply editor, press #

2. In the window that appears, select the desired template and insert it with a mouse click or via Enter:

   

Option 3: dynamic signature in the template

1. At the end of the template, add the following lines:

   {% set signature = user.signatures.ru %}{% if signature%}
   {{ signature | safe }}{% endif %}
   

2. Insert the template - Enable processing of Jinja dynamic data - send Reply:

   

After sending, the code will be replaced with the signature of the current user: