Question

What exactly can be migrated from the old system?

Answer

Typically, tickets, correspondence, users, companies, statuses, attachments, metadata, and agreed-upon custom fields are migrated. The possibility of migrating response templates, relationships between objects, change history, and other specific entities depends on whether the source system provides them and whether they can be unambiguously mapped to the Swarmica structure.

Before starting the work, a migration map is created. It records each entity, source, target field, transformation rules, and verification criteria.

Details: What data can be migrated · Migration to Swarmica