#1051: Telegram tickets always created with /start subject

Symptoms

'Is it possible to make sure that the /start command does not add a ticket, but the ticket is created with a normal message?'

'It's very inconvenient sometimes to have 5 tasks with the 'start' subject. It's inconvenient to look at the list. Highly qualified employees' time is wasted to correct the subject.'

Solution

1. Swarmica version v5.3.0 or later is required
2. Create a macro in Settings > Automation and Routing > Macros for Requests
3. Specify the following in Object ID: {{ event.ticket.id }}
4. Specify the following JSON in payload:

{
  "subject": "New request from {{ event.ticket.requester.name }} in channel {{ event.ticket.source.name }}"
}

1. Save the macro
2. Go to Settings > Automation and Routing > Event Actions and create a new trigger:
   1. Event TicketEvent
   2. Action Macro (select the previously created macro)
      
3. Add the following conditions:
   Event type = Ticket created
   Ticket: Subject = /start
   Ticket: Source channel: Channel type = telegram