Symptoms

Is it possible to add a Telegram bot to work in groups?

Solution

Yes. To do this, you need:

1. Create a Telegram bot with the ability to add it to a group.
2. Go to Settings - Channels - Telegram, create a new channel and add this bot there
3. In the channel settings, you need to choose the mode of operation for the bot

All messages - the bot will respond to any message in Telegram and create a new ticket or add a response to an existing one.

Only when mentioned - the bot will respond only when directly mentioned via @, and create a new ticket or add a response to an existing one.