Question

How do you train your team and help employees adapt to a new system?

Answer

Training is structured according to roles and work scenarios. Support staff have access to courses on daily work with knowledge and the system, while managers and implementation specialists have programs on building a knowledge management process, metrics, and practice development. Training can be completed with certification.

Before launching, we recommend training key users, testing real scenarios, appointing internal process owners, and only then switching channels. This reduces resistance and helps the team start working without a drop in quality.

Details: Swarmica Academy · Training phase during migration