Question

Can a request be created for an arbitrary business event?

Answer

Yes. The source can be an external system via API, an employee, or an AI agent. When creating, you can pass the necessary fields and then assign a group or a responsible person using the passed data, automation rules, or a script.

For example, a request can be created for a monitoring event, a change in CRM, the result of an AI agent check, or a manual decision by an employee. The specific scheme depends on the event source and the necessary routing rules.

See more: Integrations via API and webhooks · Automation by events