Question

Can two Swarmica installations be synchronized?

Answer

Diagram: Swarmica installation ↔ integration layer ↔ second Swarmica installation; the source of truth and conflict handling are determined separately.

Yes. Exchange can be set up via API, webhooks, and automation. For example, one installation can create a related ticket in another, transfer comments, statuses, custom fields, attachments, and related object data.

For a specific project, the direction of exchange, source of truth, field mapping, and conflict and error handling need to be defined separately. The scheme can be discussed with our expert.

Details: Creating a Ticket Between Installations · Integration with an External Support System · Consultation