Question

Can access to knowledge base articles be restricted not only by companies, but also by services or products available to the client?

Answer

Yes. Access to articles can be restricted by user segments, which are formed based on their properties. Most often, the user's company is used, but any user fields, including additional ones, can be used for segment conditions.

To divide access by products or services, the corresponding attribute can be stored in the user fields and used in the segment conditions. Then, when publishing an article, access is selected for the desired segment.

Details: Controlling access to articles via segments · Custom fields