Question

Can a client get a solution from the knowledge base before creating a request and confirm whether it needs to be created?

Answer

Yes. When filling out the topic of a new request in the personal account, a search for a possible solution in the knowledge base is automatically performed. If the AI function is enabled, the search also takes into account the text of the request. The found options are offered to the client.

If the solution helps, the client can confirm it — the request is not created. They can also simply stop creating the request.

If the proposed solutions are not suitable, the client confirms the creation of the request by pressing the corresponding button.

Learn more: Swarmica AI search in the knowledge base