#2028: Is the chat highlighted if the allowed response time to the client is exceeded?
Отредактирована: сегодняQuestion
Is the chat highlighted if the allowed response time to the client is exceeded?
Answer
Swarmica uses the SLA index. Based on it, you can set up automations, notifications, and signaling for exceeding the allowed response time.
Details: What is the SLA Index · How to Set Up Notifications for SLA Violations · Swarmica Automation