Question

Can requests be accepted from Slack or Mattermost as a full-fledged incoming channel?

Answer

To receive messages from Slack or Mattermost and return answers from Swarmica, a separate integration through the API and mechanisms of the respective messenger is required. It involves matching users, channels, and discussion threads with tickets, setting up message and attachment transfer, as well as handling duplicates and errors.

Therefore, outgoing notifications can be set up using a ready-made instruction. Two-way request handling is assessed and implemented as a separate integration scenario.

Details: How to set up sending notifications about Swarmica events to Slack · How to set up sending notifications about Swarmica events to Mattermost · Can we integrate Swarmica with our internal systems?