Question

Is there a universal call card, automatic binding, tags, transcription, and AI analysis of the conversation?

Answer

The ticket in Swarmica serves as the card for the phone call. If there is already an open request with the phone channel and user ID, an incoming call is added to this request. If there are no open requests or the call is from a new ID, a new request is created.

You can automatically link a client to the ticket. A regular tag is provided for the phone channel.

The recording of the conversation is saved in the ticket; for this, the recording must be enabled on the PBX side. If necessary, you can refine the transcription to get the text of the conversation. To connect the regular AI analysis of the conversation, please contact our specialist.

Details: Connecting Mango Office · Connecting Beeline Cloud PBX