Question

Can several chat widgets be connected on different domains and routed independently?

Answer

Yes. For different sites or applications, you can create separate channels of the 'Widget' type and embed each with its own identifier.

Independent routing is set up for the original channel: for example, requests from one site are sent to one group, and from another to another. You can set your own authorization settings and widget behavior for the channels; styling is done through the brand theme.

A separate license for each domain is not required in the described channel model: Swarmica's site states the connection of an unlimited number of channels. The web widget is available starting from the Pro plan. To install it yourself, you also need to provide HTTPS access to the widget and its server.

Details: Embeddable Web Widget · Embedding and Authorizing the Web Widget in Your Own Application · Automatic Ticket Assignment · CSS Styles in the Widget · Swarmica Support Channels