Question

Can an AI perform actions in a personal account or an external system, or does it only respond with text?

Answer

Yes. An AI agent with connected MCP tools can perform permitted operations in Swarmica: for example, creating and modifying requests, closing tickets, or forwarding them to an employee. The range of actions is determined by the connected tools, access rights, and the agent's skill settings.

For actions in an external system, the agent needs access tools to it — for example, its API or MCP tools. A specific scenario is configured based on the capabilities of that system and the permitted operations. License verification, setting change, or another operation require appropriate connection and execution rules.

Details: Connecting Swarmica Functions via MCP · Integrations and API