Question

Is it possible to count requests about new product features separately?

Answer

Yes. Such requests should be identified with a separate category or attribute — for example, 'Request for a new feature'. It can be recorded in an additional field or in the accepted classification of requests.

After that, you can create a list and report on the number of requests over a period, products, and the necessary segments. The main thing is to use a unified classification rule so that proposals for new features are not mixed with errors and questions about existing functionality.

Details: Custom fields · Skill management · Zero line (ticket classifier) · Report builder