Question

Can an employee challenge a quality score and discuss it?

Answer

Yes. An employee can open ratings for their work in the service quality control section and challenge a negative rating for a specific criterion by leaving a comment.

Such ratings go into separate lists of disputed ones: the employee sees their appeals, and the reviewer sees requests that need to be considered. The reviewer can read the explanation, leave a response, and if agreed, change the rating.

After review, the reviewer removes the 'Disputed' flag, and the rating is removed from the list of open appeals. Thus, in Swarmica, there is a discussion and revision of the rating, not just a general comment on the result.

Details: Service Quality Control · Update v6.0.x