#2069: Can an arbitrary CSAT scale be used, for example from 1 to 10?
Отредактирована: сегодняQuestion
Can an arbitrary CSAT scale be used, for example from 1 to 10?
Answer
No. The built-in CSAT scale cannot be changed. A five-point scale is used for tickets and web chats, and a two-point scale for messengers. CSAT values are normalized into a percentage representation.
If a ten-point scale is critical for you, contact our representative to submit a request for consideration.