What does the connection provide?

1. An incoming call creates a user 7XXXXXXXXXX@PHONE
2. A ticket is created from this user
3. After the conversation ends, the call recording is added to the ticket

Instructions for connecting

Connecting your Mango Office account to Swarmica will allow you to transfer information about calls and recorded calls to Swarmica. Information will be transmitted in the form of a request to the corresponding section. The request contains the phone number and a recording of the conversation, if you have this option enabled in Mango. A request from Mango can be attached to a client, and you can also add various internal comments to it.

Connection settings

In Mango, open the Integrations section in the side menu and select API connector:

The connection may be paid. Contact Mango support with this issue.

The following page will open:

In the adjacent browser tab, open Swarmica and go to Settings - Channels. Select Mango Office. Click in the top right corner.

Enter a name - any arbitrary name for your channel. Then switch to the Mango "API connector" tab that you opened in the previous step, copy and paste the following data from it into Swarmica.

API key in Swarmica - Unique code of your PBX in Mango.

Signature key in Swarmica - Key for creating a signature in Mango.

Use the special buttons on the right side of each field to copy.

Click Save in Swarmica - you will find yourself on the Mango channel settings page.

Enter the contents of the field from the Mango page PBX API address in the URL field:

Activate the channel with the Enabled slider and click Save:

Now you need to generate and enter the external system address and enter it in the field below on the same Mango page. It has this format: https://your_swarmica_url/webhooks/mangooffice/XXXXX

Copy this URL into the External system address field in Mango.

Replace the following contents in it.

your_swarmica_url - your unique URL that you use to log in to Swarmica.

XXXXX - a set of characters that ends the URL on the Mango settings page in Swarmica, shown in the picture:

On the Mango API connector page, be sure to activate the following settings.

1. Provide the ability to generate and use links.
2. Send lead data from the Contact Center.
3. Do not verify the certificate.
4. Do not forward the SIP_Call_ID identifier from the external system.
5. Do not send events about robot dialogue statistics.
6. Do not send Address Book events to the specified external system address.
7. Do not send events about the completion of thematic recognition process.
8. Do not send Mango Dialogue events.