Symptoms

How to make all requests from a specific email be assigned only to a specific group?

Solution

1. Go to Settings - Automatic assignment of requests - Create a new rule:

2. Enter the Name and Description of the rule in all added locales.
3. In the conditions, select Source channel = the address of your Email channel and click Add

4. Next, select the group you want to assign the channel to: 5. If you want to move all requests from the Email channel to the group without assigning anyone, check the flag **And do not assign anyone**: 6. If you need to assign a Responsible person, set the conditions for selecting them:

7. Save the rule.
8. Add the rule to the active rules by clicking +.

After completing these steps, the automatic assignment rule will start working, and all requests sent to the specified Email channel will be placed in the selected group.