Symptoms

Not all emails from Swarmica reach the Yandex mailbox.

There are no emails in the Inbox or Spam folders.

If you enter the subject in the search (for example, by ticket number), the emails are shown.

Solution

On some Yandex mailboxes, confirmation of newsletters is enabled and emails from Swarmica are identified as newsletters. It is necessary to add the Swarmica address to the confirmed subscriptions:

1. Log in to the Yandex mail web interface
2. Click on XX undecided newsletters:
   
3. Find the Swarmica address and check the box next to it:
   
4. Click Receive