#929: Neural search for agent

When a client's question comes in, you can run a search on it using a neural network. The search will be conducted among published and unpublished articles in your system.

To start the search, you need to click on the bright icon in the client message block on the ticket page:

On the right side of the ticket page, a neural search window will appear with the option to adjust the request:

By clicking 'Provide Solution,' a result generated by the network will appear, indicating the sources on which it was generated. In the upper right corner of the result, there will be a text copy button:

To the right of each source article, there is a button to add the article to the ticket. After attaching the article to the ticket, the text 'Already added' will appear instead of the button:

The 'Try Again' button opens the neural search block with an empty request, where you can form a new request.

You can enable or disable neural search in the Settings - AI Providers section in your provider's settings: