Question

Is it possible to migrate tickets from another support system?

For example: Kayako, Intercom, iTop, OTRS, Omnidesk, Okdesk, Usedesk, Jira, etc.?

Answer

Yes, if the source system allows you to retrieve data via API, export, or another documented method. Swarmica has experience migrating from commercial and custom-built systems, including Kayako. We check the data availability, API limitations, and export quality for each source.

If there is no ready-made connector, the Swarmica team prepares a project script, converts the data into an agreed format, and uploads it using the built-in import mechanism.

Details: Migration from support systems