Question

How to automatically identify and authorize an incoming request before creating a ticket?

Answer

It depends on the communication channel. Email and Telegram serve as message delivery channels. In this scenario, data verification is set up in Swarmica after the message is created: automation can parse its contents, extract the necessary data, and perform the intended action.

If support eligibility needs to be checked before sending the request, this can be organized through the Swarmica personal account. There, the necessary fields and logic for verifying keys, contracts, and other service conditions are created in advance.

Many clients integrate Swarmica with their application or SSO: the user navigates from the app or website to the Swarmica personal account, and the available communication scenario is determined by the configured rules.

Details: Keys · Company Management · Embedding and authorizing a web widget in your own app