#211: Quality Control

The 'Quality Control' section in Swarmica is designed to monitor the quality of articles, ticket-to-article links, and service. You can access it from the left menu:

In this section, a manager can assess the current state of article, ticket-to-article link, and response quality checks. Additionally, you can see the list of reviewers and evaluate their work, as well as balance the distribution of unchecked articles, tickets, or links.

The same section is where the reviewer works: they go to the page for quality control of content, accuracy of linking, or service quality, find themselves in the list of reviewers, and proceed to their review tasks, or they can go directly to the page with their tasks using the link from the email notification.

To assign an employee as a reviewer, you need to activate the corresponding switch in the employee's card in the employee settings:

The selection of articles, tickets, and links for review occurs automatically every week on Sundays at midnight UTC.

The section consists of three subsections.

Quality Control of Content allows you to see the ratio of checked and unchecked articles, review progress, the list of reviewers, and their work front. Additionally, the reviewer sees the articles assigned to them for review and checks them.

Accuracy Control of Linking allows you to see the ratio of checked and unchecked ticket-to-article links, review progress, the list of reviewers, and their work front.

Quality Control of Service allows you to see the ratio of checked and unchecked tickets, review progress, the list of reviewers, and their work front.

We have published separate regulations for reviewers: Content Quality Review, Linking Accuracy Review, and Service Quality Review.

You can configure the quality check criteria in the settings under ''Managing Content Quality Criteria**', ''Managing Linking Accuracy Criteria**', and ''Managing Service Quality Criteria**'.